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Latest News & Insights
Updates, milestones, and industry perspectives from CCi Global Technologies.


Record Alternative Parts Usage Signals a Shift in Collision Repair
The collision repair industry is seeing a notable change in how replacement parts are sourced and used. LKQ Corporation’s North American business returned to positive organic growth during the second quarter of 2026, marking its first growth in nine quarters. The recovery was supported by record alternative parts utilization of more than 40%, along with improving repairable claim volumes. Autobody News While the figures reflect one company’s performance, they also point to br
CCi Communications
2 days ago3 min read


Why Collision Repair Shops Delay Technology They Already Know They Need
Technology is becoming essential to collision repair, but recognizing the need for a solution does not always lead to immediate adoption. Many repair facilities understand that modern software, diagnostic equipment, ADAS tools and connected workflows could improve their operations. Yet uncertainty about implementation, integration and return on investment often causes shops to wait. A recent Autobody News article asked three collision repair leaders what prevents shops from m
CCi Communications
Jul 243 min read


Celebrating 20 Years of CCi Global Technologies
Over the past two decades, we've grown, evolved, and embraced new challenges—but one thing has remained constant: the incredible people who make it all possible! 🚀 To our clients, thank you for your trust. 🤝 To our partners, thank you for your collaboration. 🌟 And to our amazing team, thank you for your passion, dedication, and commitment to excellence every single day. 👏 Twenty years is a milestone worth celebrating, but we're even more excited about what comes next. 📈
CCi Communications
Jul 151 min read


When Safety Technology Earns Driver Trust
Driver-monitoring systems have the potential to reduce preventable collisions by recognizing signs of distraction or fatigue and prompting drivers to return their attention to the road. But even the most sophisticated safety feature can only make a difference when drivers understand it, trust it and keep it activated. Recent research into Subaru’s DriverFocus system offers an encouraging example of what happens when safety technology is designed around real driver behaviour.
CCi Communications
Jun 44 min read


Building the Next Generation of Collision Repair Professionals
The collision repair industry is evolving quickly. Advanced driver-assistance systems, digital diagnostics, new materials and increasingly connected vehicles are changing both the work technicians perform and the skills they need. Yet one of the industry’s most important challenges remains human: attracting, training and retaining the next generation of collision repair professionals. Schools play an essential role in preparing students, but they cannot do it alone. Repair fa
CCi Communications
Jun 24 min read


Protecting Customer Data Is Now Part of the Repair
When a customer brings a vehicle to a collision repair facility, they are trusting the business with more than their keys. A modern repair can involve personal information, insurance records, vehicle identification data, photographs, diagnostic results and payment details. Some vehicles may also contain connected information such as saved addresses, contact lists, location history and paired mobile devices. This makes collision repair facilities important stewards of customer
CCi Communications
May 146 min read


Fewer Claims, More Complexity: Collision Repair’s New Reality
The collision repair industry is entering a period defined by contrast. Overall claim volume is declining, yet the vehicles that reach repair facilities are becoming more difficult and expensive to restore. Advanced driver-assistance systems, electronic components, new vehicle materials, calibration requirements and increasingly detailed repair procedures are expanding the work involved in each repair. At the same time, rising total loss rates are removing more vehicles from
CCi Communications
Jan 24 min read


CCi Participates in the Rivian Third-Party Collision and Service Summit
Our President, Brandon L., joined industry leaders on stage to share insights on the future of repair, service, and technology in the EV era. It was an honor to contribute to such an important conversation and connect with others who are shaping the road ahead.
CCi Communications
Oct 29, 20251 min read
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