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Connecting Data, Technology, and The Automotive Collision Industry The automotive industry is becoming increasingly connected. From collision repair and estimating to parts, accounting, reporting, and business management, organizations rely on a growing number of systems and data sources to keep their operations moving. But as technology continues to evolve, one challenge remains: How do you make all that information work together? CCi Global Technologies is helping answer

The collision repair industry is seeing a notable change in how replacement parts are sourced and used. LKQ Corporation’s North American business returned to positive organic growth during the second quarter of 2026, marking its first growth in nine quarters. The recovery was supported by record alternative parts utilization of more than 40%, along with improving repairable claim volumes. Autobody News While the figures reflect one company’s performance, they also point to br

Technology is becoming essential to collision repair, but recognizing the need for a solution does not always lead to immediate adoption. Many repair facilities understand that modern software, diagnostic equipment, ADAS tools and connected workflows could improve their operations. Yet uncertainty about implementation, integration and return on investment often causes shops to wait. A recent Autobody News article asked three collision repair leaders what prevents shops from m

Over the past two decades, we've grown, evolved, and embraced new challenges—but one thing has remained constant: the incredible people who make it all possible! 🚀 To our clients, thank you for your trust. 🤝 To our partners, thank you for your collaboration. 🌟 And to our amazing team, thank you for your passion, dedication, and commitment to excellence every single day. 👏 Twenty years is a milestone worth celebrating, but we're even more excited about what comes next. 📈

Driver-monitoring systems have the potential to reduce preventable collisions by recognizing signs of distraction or fatigue and prompting drivers to return their attention to the road. But even the most sophisticated safety feature can only make a difference when drivers understand it, trust it and keep it activated. Recent research into Subaru’s DriverFocus system offers an encouraging example of what happens when safety technology is designed around real driver behaviour.

The collision repair industry is evolving quickly. Advanced driver-assistance systems, digital diagnostics, new materials and increasingly connected vehicles are changing both the work technicians perform and the skills they need. Yet one of the industry’s most important challenges remains human: attracting, training and retaining the next generation of collision repair professionals. Schools play an essential role in preparing students, but they cannot do it alone. Repair fa

When a customer brings a vehicle to a collision repair facility, they are trusting the business with more than their keys. A modern repair can involve personal information, insurance records, vehicle identification data, photographs, diagnostic results and payment details. Some vehicles may also contain connected information such as saved addresses, contact lists, location history and paired mobile devices. This makes collision repair facilities important stewards of customer

The collision repair industry is entering a period defined by contrast. Overall claim volume is declining, yet the vehicles that reach repair facilities are becoming more difficult and expensive to restore. Advanced driver-assistance systems, electronic components, new vehicle materials, calibration requirements and increasingly detailed repair procedures are expanding the work involved in each repair. At the same time, rising total loss rates are removing more vehicles from

Our President, Brandon L., joined industry leaders on stage to share insights on the future of repair, service, and technology in the EV era. It was an honor to contribute to such an important conversation and connect with others who are shaping the road ahead.

A full year without a single traffic fatality may sound unattainable for a major city. Helsinki has shown that it is possible. In 2025, Finland’s capital reported that it had gone 12 months without a traffic-related death. The achievement was not the result of one new technology or a single policy. It reflected years of coordinated work through Finland’s Vision Zero strategy. Helsinki’s progress offers a powerful reminder that road deaths are not inevitable. When data, policy

Artificial intelligence is moving beyond experimental projects and becoming part of everyday automotive operations. Automakers are using AI to inspect vehicles, improve production planning, understand customer demand and support the growth of electric vehicle infrastructure. The technology is also helping companies connect information that once remained separated across manufacturing, sales, marketing and vehicle ownership. The result is not simply a more automated automotive

We’re proud of where we started, what we stand for today, and where we’re headed next. This quick overview highlights our identity, our commitment to secure innovation, and the history that shaped us. 👉 Swipe through to learn more about CCi in just three slides.

Vehicles are becoming more connected, intelligent and dependent on software. Functions that were once controlled primarily by mechanical components are increasingly managed through software, sensors, cloud platforms and electronic control systems. Vehicles can receive remote updates, communicate with external infrastructure and personalize features using driver data. These capabilities can improve safety, efficiency and the customer experience. They also create more digital c

In automotive manufacturing, a millimetre can make a significant difference. A connector that is not fully seated, a component installed slightly out of position or an incorrect part placed on a vehicle may not create an immediate problem. The issue might remain hidden until final inspection, vehicle delivery or real-world driving. By that point, correcting it can require extensive rework, a warranty claim or, in more serious cases, a recall. Automakers are now using artifici

It’s always energizing to step out of the day-to-day and join conversations with people who are shaping the future of collision repair and claims. Big thanks to everyone we connected with - the ideas (and friendships) we brought back are just as valuable as the sessions themselves. Excited to see where these discussions take us next.

Cycle time tells you how long a vehicle spends in the shop, while touch time shows how much actual repair work gets done each day. Both are key performance metrics that help shops improve efficiency, productivity, and customer satisfaction. Swipe through to see the breakdown.

Europe’s transition to electric mobility is one of the automotive industry’s most ambitious transformations. However, Mercedes-Benz CEO Ola Källenius has cautioned that the European Union’s 2035 target for ending sales of new CO₂-emitting vehicles requires a “reality check.” Källenius argues that moving forward without sufficient market preparation could create unintended consequences. Consumers may rush to purchase petrol and diesel vehicles before the restrictions take effe

By Dave LaChance on November 29, 2021. Repairer Driven News. As the collision repair industry increasingly relies on digital information, it’s crucial for repair shops to take steps to protect their data against hackers, Brandon Laur, vice president of CCi Global Technologies, told an audience at the 2021 IDEAS Collide Showcase at the 2021 SEMA Show. “What we need to start to do is hold this industry accountable to being able to take data security a lot more seriously than wh

By CIECA for Motor.com Top Industry Speakers to Discuss Digital Transformation of the Collision Industry | MOTOR Sanford, N.C.—This year’s CIECA CONNEX Annual Conference’s theme is “Racing to the Future: The Digital Transformation of the Collision Industry.” Presentations will focus on current and future trends and technologies that will affect how data standards are created in the future. The in-person event is being held in Charlotte, NC, from September 14-16. In addition

CIC adopts data ‘Golden Rules’ as official work product for industry | Repairer Driven News The Collision Industry Conference audience on Wednesday overwhelmingly voted to adopt a set of “Golden Rules” for data as an official work product from the body. The decision gives collision repairers and others in the ecosystem a standard of care to request from ones’ business partners, something NuGen IT President Pete Tagliapietra suggested during the CIC Vehicle Data Access, Privac